Returns and order problems

Incorrect, damaged or faulty items

Email us with your order number, a description of the problem and photographs where useful. We will assess the issue and explain the next steps and any applicable remedy. Please contact us before sending an item back.

Change of mind

Our current policy does not offer refunds for change of mind. We may consider an exchange or store credit at our discretion for an unused item in its original, resalable condition, when contacted within 30 days of delivery. Return shipping for an approved change-of-mind return is the buyer’s responsibility.

Your consumer rights

These conditions do not exclude or limit rights that apply under consumer law. Australian consumer guarantees are separate from any voluntary warranty and may continue beyond a stated warranty period. A 30-day contact window does not remove statutory rights relating to faulty or misdescribed goods.

Before returning an item

Contact us for the appropriate return instructions and address. Include the order number so we can identify the purchase.

Contact Equip · ACCC guidance on warranties and consumer guarantees