Refund policy

Purchase, Returns, and Warranty Policy

Hassle-Free Returns

If the product is unopened and in a saleable condition, we may offer a refund within 30 days at our discretion. Please note, you'll be responsible for return shipping costs.

How to Exchange or Get Store Credit

To qualify, return the item unused and unworn at your expense. We recommend tracked shipping for your peace of mind.

No Cancellations on Shipped Orders

Once an order is shipped, it can't be canceled or refunded. But rest assured, we take full responsibility for any fulfilment errors. Contact us within 10 days of receiving your order for a quick resolution.

Our Warranty Promise

Our products come with guarantees in line with Australian Consumer Law. If a product is damaged or not up to standard, you're entitled to a replacement or refund.

Warranty Claims

File a claim within 4 weeks of purchase for material defects or workmanship issues. Provide proof of purchase, a detailed description, and photographic evidence to support your claim.